The Challenge
PowerSchool created PowerBuddy, an AI assistant that delivers personalized insights, fosters engagement, and creates a supportive environment for every step of the educational journey. After developing PowerBuddy, it became clear that the introduction of AI and LLMs in their software also introduced new attack vectors that extend well beyond traditional application security. PowerSchool’s product team recognized that security and safety would be a key requirement for a successful launch. Facing the challenge of safely and securely introducing AI-powered features into a suite of software used by millions of students worldwide, PowerSchool started their search for an offensive security provider to ensure PowerBuddy satisfied the concerns of students and educators and was safe to use.
The Solution
PowerSchool needed a partner with expertise in testing LLM applications. During their search, they focused on a list of requirements ranging from what type of methodology the pentesters followed to whether or not the pentesters could credibly execute real-world attack scenarios. This search led PowerSchool to Cobalt. “There is a lot of snake oil out there. We loved that Cobalt was the real thing and actually knew what they were talking about. They were the first pentesting solution that presented us with a clear methodology on AI and LLM applications,” says Mishka McCowan, Chief Information Security Officer at PowerSchool. Cobalt applied a comprehensive methodology for testing LLM applications, aligned with OWASP principles, combining manual assessments and advanced techniques to uncover vulnerabilities such as prompt injection, model denial of service, and sensitive information disclosure. The testers also evaluated application logic and security configurations to ensure robust protection, ensuring PowerBuddy was secure and user-friendly for its user base of students and teachers.
The Results
Cobalt and PowerSchool together developed a plan to perform a comprehensive assessment of PowerBuddy in order to focus on both vulnerabilities and safety in alignment with the company’s policies and expectations. During testing, Cobalt identified that a 5th grade student could generate inappropriate content by prompting PowerBuddy to change the topic from assigned schoolwork to human reproduction. PowerBuddy responded by providing detailed information about the human reproduction system along with YouTube videos on the topic. While not a traditional security vulnerability, this was deemed a critical issue due to the mature nature of the content that could be provided to a young student. PowerSchool updated PowerBuddy to address the issue and reorient students to appropriate topics.
In 2024, PowerSchool launched PowerBuddy to great fanfare at their user conference, EDGE. Completing comprehensive pentesting beforehand allowed PowerSchool to remediate vulnerabilities ahead of time and ensure that students were able to use PowerBuddy as intended. “This gave us the confidence to know our product was secure and allowed us to talk more about the features rather than answer security questions,” says McCowan.
Looking ahead, PowerSchool is committed to regularly pentest new AI features with Cobalt. “AI security isn’t a one and done process. Continuous testing is essential to stay ahead of evolving risks, and Cobalt’s expertise makes them the ideal partner for this ongoing effort,” concludes McCowan.
